TechCabal | 20.03.2026 13:20
When it comes to technology and users, I have seen operators assume trust is a feature or something to be built outside of the technology. It’s not. It’s an outcome of reliability. When power fails, when payments are reversed, when systems lag, outside of the obvious increase in support tickets, users will start adapting by lowering their expectations, or even start looking towards competitors’ products. So reliability matters a lot.
