Airbnb gets into hotels, expands AI for host onboarding and customer support

TechCrunch | 21.05.2026 01:14
Airbnb’s core business was letting users book a room or a whole property owned by someone else. In most cases, the host would be a house or a property owner, and you would get a stay with basic services such as a bed, a bath, and a kitchen. The company is now introducing hotels to its platform to drive new revenue and offer more options for travelers to book stays.