Why genuine connection still matters in the age of AI
SmartBrief | 28.08.2026 22:55
Last Monday, I spent my lunch hour sitting in the lobby of a Mercedes-Benz service center. Certainly, there are more glamorous places to spend my afternoon, but I don’t really mind bringing my car in for its annual tune-up, largely because I like my service advisor, Connor. As a customer, I’ve always appreciated his organized, thoughtful communication style, and as a car enthusiast, I’ve always respected Connor’s honesty.
