When training doesn’t stick: The knowing-doing accountability gap
SmartBrief | 03.02.2026 00:14
Workshops on conflict management, decision-making and coaching skills fill the corporate learning calendar. The global soft-skills training market (including leadership skills) was valued at $33.39 billion in 2024 and is projected to reach $92.59 billion by 2033. According to an article in Harvard Business Review, two out of three managers say they are still uncomfortable having conversations with their employees. This disconnect reveals one of the most costly and invisible problems in leadership culture: The Knowing-Doing Accountability Gap.
