The Human Cost of a Listener That Never Gets It Wrong
Psychology Today | 02.04.2026 00:51
Late in his career, Carl Rogers, the father of active listening, admitted something that has always haunted me. He regretted how his work had been hollowed out into a "technique." He never intended for us to settle for the nodding, the mechanical paraphrasing, or the scripted "What I hear you saying is..." responses that are now frequently used in corporate "soft skills" workshops.
