The phrase leaders are trained to shut down … and maybe shouldn’t
SmartBrief | 14.08.2026 00:03
During a recent session I facilitated with a group of senior leaders, an issue I’ve been grappling with came to a vivid and illuminating head. A vice president who managed several hundred people had spent ten minutes describing his team’s resistance to a particular change — and to the catchphrase that caused his blood to boil.
